We do everything we can to provide high quality care and treatment. Listening to and learning from feedback helps us do this. If you've used our services we'd like to know what you think. You can talk directly to the team who provided your care or use one of the ways below to give us your views.
It may be that a small detail made a big difference to you, a particular member of staff went the extra mile to help or perhaps you weren’t happy with an aspect of your care. Hearing your views helps us carry on doing things that work and changing things that don’t.
Care Opinion is a website where you are invited to tell your story and make a difference. Everything you say is anonymous. The Care Opinion team let us know when they have received a story about our services so we can learn from it and respond.
We regularly ask patients and carers whether they would recommend the service they receive to friends and family via our Sussex Experience Survey.
The survey is anonymous and provides immediate feedback about individual teams. We use the results to help us improve the service we provide to patients. Team leads and local managers are able to see the feedback about their teams at any time. We have 'You said we did' boards across our services to show what we are doing in response to what people tell us. The feedback is also reviewed by leadership teams in each area and used by the People Participation team to support participation activity across the Trust.
The survey is available in a number of formats and languages - please ask your service how they are offering the survey and if you would like to complete the survey online your service will be able to provide the four digit code you need.
Complete the survey anytime online
Smartphone app - download from Google App Store by searching Sussex partnership
Every year NHS mental health services across the country are asked to send a questionnaire to a random sample of 850 people who have used services in the previous year. The survey results are collected and published by the Care Quality Commission, the independent regulator of health and social care.
We don’t always get things right. Listening to what you tell us will help us continue working to improve the quality of our care and treatment. We have a formal complaints procedure for us to use if there is anything about your experience of our services which you are unhappy about.
Click here to find out about how to make a complaint.
Our Patient Advice and Liaison Service (PALS) is an information and advice service for patients, relatives and the public. We are here to support you in whatever way we can to ensure your experience at Sussex Partnership is a positive one.
Our Participation team work to champion the voice of people with lived experience to help shape the design, development, delivery and evaluation of our services. This includes acting on national priorities such as the development of peer support and integration of the recovery approach as well as creating opportunities for collaboration between staff, service users and their friends, family and carers to address challenges and generate solutions to any issues.
There are a range of ways to get involved:
Working together groups - open forums where people with experience of using our services meet to share views and generate ideas to resolve issues and seek collaborative opportunities with staff to create service improvements.
Expert by Experience Programme - regular workshops for people to gain skills to get involved in a range of participation activities. The day long workshop covers recruitment, getting involved in meetings and quality visits to services. Participants are invited to join a database through which opportunities are listed.
We are holding Expert by Experience events over the next year and we'd love you to come along. These introductory workshops are an opportunity to recognise and build upon your skills and knowledge in participation and involvement. If you would be interested in actively getting involved in improving Sussex Partnership mental health services this could be the workshop for you.
Sessions are open to service users past and present as well as their family, friends and carers. The course explores how to communicate your personal experiences in a way that can create meaningful changes in services and supports you on your recovery journey. For more information and to book your place, please contact: Sussex Recovery College on 0300 303 8086 or book online at www.sussexrecoverycollege.org.uk
July 31, St Mary’s House, Eastbourne August 23, Langley Green Hospital, Crawley September 18, Millview Hospital, Hove October 30, Cavendish House, Hastings
Click here to read our Participation Strategy for 2018-2020.
Our volunteers participate in a range of non-clinical activities across the Trust to complement the work of healthcare professionals and enhance the experience of our service users. We welcome volunteers from all areas of our diverse community.