At the moment patients and their families are waiting longer than we would like. This is due to a variety of reasons which are outlined here (link to FAQs) and also because of an increase in demand on our service and our small team covering a large geographical area.
We, as a Trust, are aware of this and have raised the issue to the highest level. We are working with our commissioners to identify ways to reduce the time people have to wait.
If you would like to provide the trust with feedback regarding this, we would encourage you to contact the Patient Advice and Liaison Service on 0300 304 21 98 or email PALS@sussexpartnership.nhs.uk.
If you feel your assessment needs to be expedited, please have your GP write to us with a clinical reason to expedite and we will review it. Unfortunately as most of the individuals on our waiting list are experiencing similar difficulties we are rarely able to accommodate these requests.
We are not an emergency service. If you feel you are in need of immediate support, please seek help from your GP, in a crises phone the Mental Health Rapid Response Service on 0300 304 00 78 in B&H (24hr) or the 24/7 Sussex Mental Health Line on 0800 0309 500, in an emergency call 111.
For more information on crisis support visit https://www.sussexpartnership.nhs.uk/urgent-help-crisis.
Some other useful contact information:
We operate between the hours of 9am and 5pm Monday to Friday, excluding bank holidays.
East Sussex and Brighton and Hove
East Brighton Community Mental Health Service
Brighton General Hospital
Tel: 0300 304 0096
Swandean Hospital site
Tel: 0300 304 2150
- The Samaritans (24 hours a day) 08457 90 90 90 (email firstname.lastname@example.org). You can also visit / call in to Samaritans in a number of local areas
- (For men only) 'CALM' thecalmzone.net chat room or phone 0800 58 58 58 (5pm – midnight)
- SHOUT Crisis text service (24/7) – 85258 or www.crisistextline.uk
- No Panic (Anxiety Helpline) – 08449 67 48 48