What is my Health and Care Record?
My Health and Care Record is a secure online system used to store and share your medical and care information. It meets the same high security standards as for all NHS information.
The system has been designed to enable you to access your mental and physical health records whenever you need them, in one place. Importantly, it also allows you to choose to share parts of your record with others involved in your care. This could include your GP, other NHS Trusts, care workers and your friend and family carers.
What does it mean for me?
Using My Health and Care Record means you can see key information anytime, anywhere, via a smartphone, tablet or computer.
Key aspects of your healthcare information will be added from all participating healthcare providers. My Health and Care Record is currently being rolled out across Sussex, so over time you will have a useful current and historical record from a variety of health and care providers.
With your record you can access key documents from Sussex Partnership, starting with your My Care and Safety Plan, appointment letters, and diary appointments scheduled in Carenotes. These will be alongside key medical information from other local health care providers. With your consent, other care providers will be able to access this information so that everyone looking after you understands the type of care and support you need and want. Both you and your healthcare providers can input information, and you choose the information you want to share and who you want to share it with.
What will I see?
This is a platform under continuous review and will be developed over time. Initially, when you register and first start using your record you will be able to see your health and care plan, appointment letters, and diary appointments scheduled in Carenotes. Links to your GP record and other health information such as blood results will be coming soon.
- If you already have a My Health and Care Record account you will be sent an email notifying you that you can now access your records from Sussex Partnership NHS Foundation Trust, via a link which will take you straight to the My Health and Care Record page. You can use this link to access the registration page from any digital device that you can access the internet from - a PC, laptop, tablet or smartphone.
If you have not had an invitation email please check that your care team to have your most up to date email address.
- Contact MHCRAccess@spft.nhs.uk. You will be asked to provide proof of identity before access is provided. Once we have completed our checks, you will receive a link which will take you straight to My Health and Care Record where you can register and sign in.
- If you have already registered with My Health and Care Record you can log in here: https://my.patientsknowbest.com/?team=mhacr-sussex
- If you have not received a log in invitation you can also visit the link above and sign in via NHS log in. You can find more information about this here: https://manual.patientsknowbest.com/patient/nhsapp
For support with accessing your account, please contact: MHCRAccess@spft.nhs.uk
What if I don't want this?
My Health and Care record has been designed to make things easier for you but we understand some people may not be comfortable using a smartphone or have regular access to the internet.
It's absolutely your choice to use, or not to use, My Health and Care record and your care will not be affected in any way.
If you apply but then change your mind, you can withdraw your consent at any time by writing to us at: MHCRAccess@spft.nhs.uk
How secure is my information?
My Health and Care Record is hosted within the NHS network, so it’s just as secure as all the information your healthcare providers already hold on you. Patient information is encrypted (or coded) so that only those people with consent to view your information can do so. All information is protected by the NHS firewall and to add another layer of security, data is encrypted in both transit (i.e. when the information comes in and out) and storage. With each patient record uniquely encrypted, only the people whom you give consent to can decrypt and access the record. This approach means your information is always private and very secure.
For further information on how we store your information and who has access to it, please visit: www.sussexpartnership.nhs.uk/your-information
With My Health and Care Record you are in control of your information and you can have access to key parts of your health and care record 24 hours a day from your own digital devices. As the platform continues to be developed you will be able to access more information and keep track of appointments and letters from Sussex Partnership.
You can choose to share different information with each care provider relevant to the support you need from them. With your consent, other care providers will be able to access this information – you can choose to share the information you want to share.
Every authorised user is either a service user or a professional. You can add any information you would like to into your record, and you will be authorised to access information from other organisations after an identity verification process.
The process is different for each organisation. A professional is a user whose employer (e.g. NHS hospital or county council social worker) has identified and authorised them to use the system. You may choose to invite a carer or professional who has not been formally identified. There will be a full audit trail of who gave who access to which accounts.
As currently happens, information will continue to be shared between your GP and the NHS services they refer you to, to enable your treatment as part of direct care arrangements.
Who else uses My Health and Care Record?
Need more information?
Please contact: MHCRAccess@spft.nhs.uk