Getting help if you, your family member or friend are in a crisis

Help in an emergency

  • If you feel that someone’s life is in danger, we would always advise that you call 999 immediately
  • For less urgent, general health enquiries, please call 111.
  • Also, please see our urgent help in a crisis and suicide prevention pages.

Help for someone using our services

If the person you care for currently receives care from one of our services, such as a community mental health team, then please get in touch with your specialist or team as soon as you have any concerns. It may be helpful to refer to the care plan, which will contain details of who to contact in an emergency.

The care plan will have a section referring to ‘crisis’. As a carer it is important for you to be involved in the planning process. You are often the first person to notice signs of relapse and warning signs. You can also find out who you should contact in a crisis at your carer’s assessment.

Help for someone who does not use our services

If you are not currently using any of our services, the best thing to do is to get in touch with your own GP as a first step. They may be able to help you themselves or they will refer you to more specialist mental health services.

Useful contact numbers for emergency carer support

Brighton and Hove

Brighton and Hove City Council run an emergency back-up scheme for carers which allows you to register a plan of support for the person you care for, if you are unable to provide support in an emergency.

Tel: 01273 295555.

East Sussex

Care for the Carers

Care for the Carers can provide you with an application form to apply for an emergency alert card.
Tel: 01323 738390

Carers Respite Emergency Support Services

Tel: 01323 738390

West Sussex


Tel: 01903 790270

Sussex Mental Healthline

Sussex Mental Healthline is a telephone service run by Sussex Partnership that provides support and information to anyone experiencing mental health problems, including stress, anxiety and depression. The service is also available to carers and healthcare professionals.


The Healthline is available 24 hours a day throughout Sussex.


Tel: 0800 0309 500